Refund and Cancellation Policy
At Pressed Juicery, we are committed to delivering the highest quality guest experience. While we strive for perfection, we understand occasional issues may arise. This Refund and Cancellation Policy explains how we handle refunds and cancellations.
Refund Eligibility
Online orders that have entered processing or shipped are not eligible for cancellations or refunds. However, if there is an issue with your order once it arrives, we're glad to help.
Refund for Order Issues
If your order arrives and there is an error on our part — such as a missing item, damaged product, or an incorrect order — we're here to help.
- Contact Guest Services at info@pressed.com
- Submit your request within 7 days of receiving your order
- Include a description of the issue.
Depending on the nature of the issue, we may also request photos. If the issue is verified as a Pressed Juicery error, we will do our best to replace the product or issue a refund.
Refund Method
Refunds will be issued to the original payment method used at checkout. Purchases made with Pressed Cash will be refunded in Pressed Cash.
Product Freshness
If you are not satisfied with the taste or quality of your juices, please contact Guest Services within 7 days of receiving your order. While we stand behind the freshness of our product, concerns will be evaluated on a case-by-case basis. Please note that not all feedback will qualify for a refund or replacement, but we always welcome the opportunity to make things right.
Order Cancellations
We know plans change, and we'll always do what we can to help. That said, once an order is processed, we're not able to cancel.
Nationwide Shipping
Orders may only be cancelled on the day they are placed. Once an order has shipped, it is no longer eligible for cancellation. For shipping timelines, tracking, and delivery details, see our Nationwide Shipping Policy.
Local Delivery
Orders cannot be cancelled once placed.
Pick-Up
Juice-only orders may be cancelled at any time before the order is picked up. Freeze, Smoothie Bowls, and Refreshers are made to order and cannot be cancelled once placed.
In-Store
If there is an issue with your in-store purchase, please bring proof of purchase (e.g., register receipt, or payment confirmation) to any Pressed location within 7 days for an exchange.
Contact Us
For assistance, please email us at info@pressed.com. We address all inquiries in the order received and appreciate your patience as we support your wellness journey!